Privacy Policy

This policy is intended to be a clear, practical explanation of our privacy practices. It is not a substitute for legal advice tailored to your business or location.

1. Scope

This Privacy Policy applies to LandAI services, including landai.app, app.landai.app, our mobile apps, parcel lookup tools, shared parcel links, account and billing features, and customer support communications. LandAI is operated by Pato Apps LLC ("LandAI," "we," "us"). Our iPhone and Android apps are offered in the United States, Canada, and Mexico, and we aim our advertising at people in the United States.

Some companies we work with, such as Stripe, RevenueCat, Firebase, Google (including Google Analytics and Google Ads), Meta (Facebook and Instagram), Apple, Mapbox, Google Maps Platform, ReportAll, Anthropic (for the AI tab), and our hosting providers, may process information under their own privacy policies when they provide authentication, billing, mapping, analytics, advertising, hosting, or parcel-data services for LandAI.

2. Information We Collect

Account and contact information

When you create an account, contact us, start a trial, or subscribe, we may collect your name, email address, login provider, account identifiers, subscription status, support messages, and related communication details. If you sign in with Apple or Google, we receive your name and email address (or Apple's private relay address) from that provider.

Payment and subscription information

Payments are handled by our billing providers. We may receive subscription status, plan, trial status, renewal dates, cancellation status, customer IDs, invoice summaries, and payment method metadata such as card brand and last four digits. LandAI does not store your full credit card number.

Location, map, and parcel activity

LandAI is a map product, so we may process map center coordinates, selected parcels, tile requests, parcel detail lookups, searches, saved pins, drawn areas, folders, county/FIPS context, zoom levels, and related usage events. If you allow device location access, we use that permission to show your current position on the map and support nearby parcel workflows.

Public-record parcel data

LandAI displays parcel and property information that may come from public records, county sources, data providers, or other lawful data sources. This can include parcel boundaries, owner names, site addresses, mailing addresses where available, parcel IDs, acreage, valuation fields, and similar property records.

The AI tab (Ask LandAI)

Our apps include an AI tab where you can ask questions about parcels in plain language. It is powered by Anthropic's Claude AI and is used only if you agree to it in the app. When you use it, we send Anthropic your question, the earlier messages in that conversation, the map location and the parcel you have selected, and the public parcel records LandAI looks up to answer (such as owner, address, acreage, land use, year built, value, last sale, parcel ID, county and flood zone). Anthropic uses this information to write the answer for us. It does not use it to train its models or for advertising. You can turn the AI tab's use of Claude off at any time in Settings → Privacy. We keep a count of how many AI credits you use each month so we can apply plan limits. If you ask a question by voice, your iPhone turns speech into text on the device; we do not receive or store the audio.

Product usage analytics

In our apps we record how LandAI is used so we can improve it: which screens and features are used, the answers you give in the short questions when you first open the app (such as what you use LandAI for), paywall and purchase steps, and the questions you type in the AI tab (not the AI's answers). These records include your account ID, a random install ID, your device model, operating system, app version and language. They are stored in our own database, hosted by Google Firebase, and are not sold or used by advertising partners. We do not collect them on devices in the European Economic Area, the United Kingdom or Switzerland.

Device, browser, and diagnostics

We may collect device type, browser type, operating system, IP address, app version, log events, error reports, performance data, security events, and usage analytics to operate, debug, secure, and improve LandAI.

Advertising and analytics information

When you visit our website or web app, or use our iPhone or Android app, we and our advertising and analytics partners (Meta and Google) collect a limited set of information to measure and improve our ads. Section 5 explains how this works. It includes:

• Device and advertising identifiers. On iPhone, your device's advertising identifier (IDFA), but only if you allow tracking when the app asks. On Android, your device's advertising ID, which the Meta SDK and Google Analytics for Firebase in our app can collect. The Firebase and Meta software in our apps also creates its own app and installation IDs. On the web, Google and Meta tags set cookie IDs in your browser.
• App and website events. Installing and opening the app, pages viewed on our website and web app, signing up, starting checkout, starting a free trial, and paying for a subscription or a parcel data order. In our iPhone app we also record a few engagement events: viewing a parcel's details for the first time, running a search (only the kind of search, such as address or owner, never what you searched for), turning on flood zones, starting an export (only the export type), and the general use-case answers you choose when you first open the app (for example "real estate" or "hunting"). Our Android app records the same engagement events. On our website we also record when you send a contact or data inquiry form. Google Analytics for Firebase and the Meta SDK also record app installs, opens, and sessions automatically. In our Android app, the Meta SDK and Google Analytics for Firebase also record Google Play purchases and subscriptions automatically.
• Campaign and click information. If you reach us through an ad or a tagged link, the campaign tags in that link (UTM parameters) and ad click IDs, such as Google's "gclid" and Meta's "fbclid." When you create an account, we save the first campaign information we saw for you to your LandAI account.
• Purchase events. When you start a free trial, pay for a subscription, renew, or buy parcel data, details of that event, such as the plan, price, and currency. A free trial is reported with a value of zero. Card numbers are never sent to advertising partners.
• Technical information. Your IP address, device or browser type, operating system, app version, language, and similar details these tools collect automatically. Partners may use your IP address to estimate your general location, such as your city or region.

3. How We Use Information

We use information to:

• Provide maps, parcel boundaries, parcel details, labels, searches, saved content, sharing, exports, and account features.
• Authenticate users and keep accounts secure.
• Process trials, subscriptions, invoices, renewals, cancellations, and entitlement checks.
• Enforce plan limits, including premium county tile and parcel lookup quotas.
• Answer support requests and send service-related messages.
• Measure product usage, improve coverage, prioritize county updates, and troubleshoot issues.
• Answer questions you ask in the AI tab.
• Measure how well our ads work: see which ads and campaigns lead to installs, sign-ups, trials, and subscriptions, and let Meta and Google show our ads more efficiently, for example to people who are more likely to be interested in LandAI.
• Detect, prevent, and respond to fraud, abuse, security incidents, and unlawful activity.
• Comply with legal, tax, accounting, and regulatory obligations.

4. How We Share Information

We do not sell your personal information for money. We do share limited information with Meta and Google to measure and improve our advertising, as described in Section 5. Under California law and some other state laws, this kind of advertising data sharing can count as a "sale" or "sharing" of personal information even though no money changes hands. You can opt out at any time; see Section 8.

We may share information with:

• Service providers that help us host, secure, analyze, support, bill, and operate LandAI.
• Mapping, parcel, geocoding, payment, subscription, authentication, analytics, and infrastructure providers as needed to provide the service.
• Anthropic, which provides the AI that answers questions in the AI tab, as described in Section 2. Anthropic acts as our service provider and does not use this information for its own purposes.
• Advertising and analytics partners, namely Meta and Google, directly and through RevenueCat, which reports subscription events to them for us. Apple also gives us ad attribution information, as described in Section 5.
• Law enforcement, regulators, courts, or other parties when required by law or when needed to protect rights, safety, security, and integrity.
• A successor or buyer if LandAI is involved in a merger, acquisition, financing, reorganization, or sale of assets.

When you share a parcel, folder, pin, map view, export, or other content, the people you share it with may be able to see the information included in that shared item.

5. Advertising and Analytics

We advertise LandAI on Meta (Facebook and Instagram) and Google, and may advertise in the App Store through Apple Search Ads. To know whether those ads work, we use the tools below.

Our partners and the tools we use

• Meta (Facebook and Instagram): the Meta Pixel on our website and web app, and the Meta SDK (App Events) in our iPhone and Android apps. Our servers may also send the same events to Meta directly through Meta's Conversions API. See Meta's Privacy Policy.
• Google: the Google tag (Google Analytics 4 and Google Ads) on our website and web app, and Google Analytics for Firebase in our iPhone and Android apps. Our servers may also send events to Google directly, for example through the Google Analytics Measurement Protocol. See Google's Privacy Policy and how Google uses information from sites or apps that use its services.
• RevenueCat, our subscription provider, which sends trial and purchase events from its servers to Meta and Google for us.
• Apple: Apple Search Ads attribution and SKAdNetwork, described below.

Where we advertise

Our iPhone and Android apps are offered in the United States, Canada, and Mexico, and we aim our advertising at people in the United States. In Canada and Mexico, the tools described in this section work the same way as in the United States, and you can use the choices in Sections 7 and 8.

If you visit our website or web app from the European Economic Area, the United Kingdom, or Switzerland, as estimated from your IP address, we do not load the Meta Pixel or the Google tag, we do not record campaign information, and we send no advertising events. Our servers also do not send purchase events to Meta or Google for customers whose billing address is in those countries. Our apps check too: the iPhone app does not start the Meta SDK, turns off Google Analytics for Firebase, and sends no advertising events when your App Store country (or, until the app knows it, your device's region) is in those countries, and the Android app does not start the Meta SDK when your SIM card, mobile network, device region, or Google Play country is in those countries.

What the partners do with it

We use this information to see which ads lead people to install LandAI, sign up, start a trial, or subscribe, and to let Meta and Google improve where our ads are shown. Meta and Google may combine what they receive from us with information they already have, such as activity on your Facebook, Instagram, or Google account, and use it under their own privacy policies, including to show you ads.

What we never send to advertising partners

We do not send the properties you look at to Meta, Google, or any other advertising or analytics partner. That includes addresses, owner names, parcel IDs, map locations, searches, saved pins, folders, drawings, measurements, and photos. We also do not share your device's precise location with them.

On our website and web app, the page addresses we report to Google contain only the page path and campaign tags. Parcel IDs, coordinates, and other details in shared parcel links are removed, pages under /parcel/ are reported as "/parcel/:id", and page titles that could contain an address are replaced. The Meta Pixel reports a page only when its address contains nothing but campaign tags or a county code, and Meta's automatic collection of page details and button text is turned off. Our shared-parcel pages load no advertising tags at all.

Your email address

We do not send your email address to Meta or Google, either as plain text or in hashed (scrambled) form. If we ever decide to, we will update this policy first.

RevenueCat, our subscription provider, is a separate case. Earlier versions of our iPhone and Android apps and our web checkout gave RevenueCat your email address. If RevenueCat's Meta integration is turned on, RevenueCat may send a hashed (scrambled) copy of an email address it still holds to Meta along with your subscription events. Current versions of our apps and our servers no longer give RevenueCat your email address, and they remove one stored earlier: the iPhone and Android apps do this the next time you open them signed in after updating, and our servers do it the next time your web subscription changes or renews.

iPhone: App Tracking Transparency

Our iPhone app uses Apple's App Tracking Transparency prompt to ask your permission before it accesses your device's advertising identifier (IDFA) or tracks your activity across other companies' apps and websites. If you choose "Ask App Not to Track," we do not access your IDFA, and the Meta and Google software in our app is told you did not allow tracking. Meta and Google may still receive limited event information without your IDFA, for example that a free trial started, which they say they use only for limited purposes such as aggregated ad measurement. You can change your choice at any time in Settings → Privacy & Security → Tracking.

Our app gives RevenueCat your IDFA, other device identifiers, and the ID Meta's software uses to recognize your device only after you allow tracking, and only while "Do Not Sell or Share My Info" is off in the app's Settings; otherwise they are not sent. While that setting is off, RevenueCat also receives the Google Analytics for Firebase app ID so it can report purchases to Google Analytics; that is an analytics ID, not an advertising identifier.

Android: advertising ID

Our Android app uses your device's advertising ID for ad measurement. The Meta SDK collects it only while "Do Not Sell or Share My Info" is off in the app's Settings and your device is not in the countries listed above. Google Analytics for Firebase in our Android app can also collect it. You can reset or delete your advertising ID at any time in your device's settings, usually under Google or Privacy, then Ads.

Apple Search Ads and SKAdNetwork

If you install LandAI after tapping one of our Apple Search Ads ads, Apple may tell us and RevenueCat which campaign, ad group, and keyword led to the install. Apple does not tell us who you are. Apple's SKAdNetwork reports installs and some in-app actions to ad networks in a privacy-preserving way, with a delay and without identifying you or your device. You can turn off personalized ads from Apple in Settings → Privacy & Security → Apple Advertising.

6. Location and Maps

Precise location is optional and controlled by your browser or device settings. If you grant location access, we use it to center the map, show your position, help you understand nearby parcel boundaries, and support map tools. You can revoke location permission at any time through your browser or device settings.

Map and parcel requests may include coordinates, zoom levels, tile identifiers, parcel IDs, county identifiers, and similar technical information so we can return the right map and property data. We do not share your device location or your map and parcel activity with advertising partners.

7. Your Choices and Rights

You can access, update, or delete some account information in the app. You can also contact us to request access, correction, deletion, export, or restriction of personal information, subject to legal limits and verification.

You can manage marketing communications by using unsubscribe links when available. Service, billing, security, and account messages may still be sent when necessary.

Depending on where you live, you may have additional privacy rights under state, federal, or international law. We will honor applicable rights requests as required. Section 9 describes rights for California and other US states.

How to limit ad tracking

• On iPhone: choose "Ask App Not to Track" when LandAI asks, or later go to Settings → Privacy & Security → Tracking and turn LandAI off. To stop all apps from asking, turn off "Allow Apps to Request to Track." See Apple's guide. You can also turn on "Do Not Sell or Share My Info" in the LandAI app's Settings (Section 8).
• On Android: turn on "Do Not Sell or Share My Info" in the LandAI app's Settings (Section 8), and reset or delete your advertising ID in your device's settings.
• On our website and web app: use the "Do Not Sell or Share My Personal Information" link, or turn on Global Privacy Control in your browser (Section 8). You can also block or delete cookies in your browser settings.
• Google: manage ad personalization in My Ad Center. To opt out of Google Analytics on the web, use the Google Analytics opt-out browser add-on.
• Meta: in your Facebook or Instagram Accounts Center, use Ad preferences and Your activity off Meta technologies to control how Meta uses information from other apps and websites, including ours.
• Industry opt-out tools: the Digital Advertising Alliance and Network Advertising Initiative opt-out pages cover participating companies in the browser you use.

These choices limit personalized ads and tracking. You may still see LandAI ads that are not based on your activity. Most of these settings apply to one device or browser at a time, so repeat them on each device you use.

8. Do Not Sell or Share My Personal Information

Sharing information with Meta and Google for advertising (Section 5) may be a "sale" or "sharing for cross-context behavioral advertising" under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the "CCPA"), and may be "targeted advertising" under other state laws. You have the right to opt out. You can:

• Use our opt-out link. Select "Do Not Sell or Share My Personal Information" at the bottom of our website, or in Settings in our web app. It opens the opt-out control in this section, which saves your choice in that browser for both landai.app and app.landai.app. If you are signed in to our web app in that browser, or sign in there later, we also save the choice to your account, so our servers stop sending events about your existing web subscription to Meta and Google. On other browsers and devices, set the choice there too or turn on GPC.
• Turn on Global Privacy Control (GPC). We treat a GPC signal from your browser as a valid request to opt out of sale and sharing for that browser. If you are signed in to our web app in that browser, we also save it to your account, as described above.
• In our iPhone app, turn on "Do Not Sell or Share My Info" in Settings. On that device, the app then stops sending app events to Meta and Google, turns off Google Analytics for Firebase, and stops giving RevenueCat advertising and analytics identifiers. RevenueCat may keep identifiers it received from the app before you turned the setting on and may still use them when it reports your subscription's trial and purchase events to Meta and Google. Choosing "Ask App Not to Track" also stops access to your IDFA.
• In our Android app, turn on "Do Not Sell or Share My Info" in Settings. On that device, the Meta SDK stops collecting your advertising ID right away and stops sending app activity to Meta the next time the app starts. This setting does not turn off Google Analytics for Firebase in the Android app; to limit it, reset or delete your device's advertising ID.
• Email us at privacy@landai.app with the subject "Do Not Sell or Share" and the email address on your LandAI account. We handle emailed requests manually: within 15 business days, we apply the opt-out to your LandAI account, the same account setting that the web opt-out link saves when you are signed in. This stops our servers from sending events about a LandAI Pro subscription you bought on our web app to Meta and Google. It does not change the settings in your browsers or apps, so use the options above on each browser and device as well.

The in-app settings apply only to the device you set them on and are not saved to your LandAI account.

When you opt out in a browser, or it sends a GPC signal, the Meta Pixel and the Google tag (Google Analytics and Google Ads) are not loaded on our website or web app in that browser, no advertising events are sent from it, ad click IDs from it are not saved with your account, and purchases started there are not sent to Meta or Google by our servers. When the choice is saved to your account (see above), our servers also stop sending events about your existing web subscription. Opting back in reverses this. You do not need an account to opt out. We will not ask you to opt back in for at least 12 months.

9. California and Other US State Privacy Rights

Your California rights

If you live in California, you have the right to:

• Know and access what personal information we collect, use, disclose, sell, and share about you, and get a copy of it.
• Delete personal information we collected from you, subject to legal exceptions.
• Correct inaccurate personal information.
• Opt out of the sale or sharing of your personal information (Section 8).
• Not be discriminated against for using these rights. We will not deny you service, charge you a different price, or give you a lower quality of service because you used them.

We use sensitive personal information, such as your account login and, if you allow it, your device's precise location, only to provide and secure LandAI, not to infer characteristics about you. For that reason we do not offer a separate "Limit the Use of My Sensitive Personal Information" option.

To make a request, email privacy@landai.app or use our Contact page. We verify requests to know, delete, or correct by confirming that you control the email address on your LandAI account, and we may ask for more information if needed. You may use an authorized agent; we may ask for proof that you authorized them. We respond within the time the law requires (generally 45 days).

Personal information we collect, sell, or share

This table covers the past 12 months and our current practices.

We keep each category only as long as described in Section 11. We do not knowingly sell or share the personal information of anyone under 16.

Other US states

If you live in another state with a consumer privacy law, such as Colorado, Connecticut, Oregon, Texas, or Virginia, you may have similar rights, including to access, correct, delete, and get a copy of your personal information, and to opt out of targeted advertising and the sale of personal data. Use the same methods described above. If we decline your request, you can appeal by emailing privacy@landai.app with "Appeal" in the subject line, and we will respond within the time the law requires.

10. Cookies and Similar Technologies

We may use cookies, local storage, SDKs, and similar technologies to keep you signed in, remember preferences, protect sessions, measure usage, debug issues, and improve the product. You can control many of these technologies through your browser settings, but disabling them may affect app functionality.

On our website and web app, Google and Meta tags may set advertising and analytics cookies, such as "_ga," "_gcl_au," "_fbp," and "_fbc," to tell visits apart and to connect ad clicks with sign-ups and purchases. We also set our own cookie on landai.app that remembers the campaign tags and ad click IDs from your first ad visit for 90 days, so they can be saved to your account if you sign up, and one that remembers your "Do Not Sell or Share" choice. Our iPhone and Android apps use the Google Analytics for Firebase and Meta SDKs for the same purposes. You can block or delete cookies in your browser and use the choices in Sections 7 and 8.

Some browsers send a "Do Not Track" signal. There is no common standard for it, so we do not respond to it. We do honor Global Privacy Control, as described in Section 8.

11. Security and Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No system is perfectly secure, and we cannot guarantee that information will always remain secure.

We keep information for as long as needed to provide LandAI, maintain accounts and subscriptions, support legal and tax obligations, resolve disputes, enforce agreements, secure the service, and improve coverage and reliability. We may retain aggregated, de-identified, or public-record data longer where appropriate.

Advertising and analytics data

• Campaign and click information saved with your account (UTM tags, gclid, fbclid): kept while your account is open and deleted when your account is deleted.
• Google Analytics event data: kept for 14 months, the retention period set in Google Analytics.
• Our product usage analytics, including AI tab questions: kept for 14 months, then deleted automatically, and deleted earlier if you delete your account. AI answers are not stored.
• AI credit counts: kept while your account is open and deleted when your account is deleted.
• Information received by Meta, Google, RevenueCat, and Apple: kept under their own retention policies. You can use the tools in Section 7 or contact them directly.
• Opt-out choices: kept as long as needed to honor them.

12. Children's Privacy

LandAI is not intended for children under 13, and we do not knowingly collect personal information from children under 13. We do not knowingly sell or share the personal information of anyone under 16. If you believe a child provided us personal information, contact us and we will take appropriate steps.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we will provide notice through the service or by another reasonable method. The date at the top of this policy shows when it was last updated.

14. Contact Us

For privacy questions or requests, including opt-out requests, contact LandAI at privacy@landai.app or through our Contact page.